Competitive

Strengths

Market leader in the provision of outsourced document management service

We are one of Malaysia’s leading outsourced document management service provider having a market share of approximately 11.7% in 2019.

Proprietary technology and process advantage

Our Streamline Suite application was developed by our in-house R&D team under our IT department and as such, we do not rely on any third party to develop our software or on any software to be licensed to us for our business. To meet the specific needs of our customers, we are able to customize our proprietary software to our customer’s needs. We decided early on to develop our own proprietary software in-house, a move that we believe has allowed us to remain adaptive, entrepreneurial and nimble throughout the last 18 years.

Established and loyal customer base

Since our establishment in 2000, we have focused on providing document management service and developing software applications that meet the needs of our customers in the banking, insurance and retails industries.  We believe that our established and stable customer base can be seen as a testament of trust from our customers in our services and proof of our ability to consistently meet our customers’ needs.

An acceptable service supplier to banks

Our Group has been an outsourced service provider to banking institutions since early 2000 and since then our Group has not been rejected by the Bank Negara Malaysia to be an outsourced provider to the banks in Malaysia and therefore we believe our experience and ability to remain in the Malaysian banking industry as an outsourced service provider is a testament to our ability to meet the strict regulatory requirements implemented by Bank Negara Malaysia.

Experienced management team with a proven track record

Our Group is led by our two co-founders, both of whom possess extensive expertise and industry knowledge which enables us to understand the needs of our customers in order to deliver consistent quality products that meet their requirements. Meanwhile, our management level operation staff have over 10 years of experience in the business process outsourcing industry in Malaysia.

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